Privacy Policy

1. Introduction

SRS Roofing Company ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, submit an estimate or callback request, or communicate with us.

2. Information We Collect

We collect information that you voluntarily provide to us when requesting a roof or gutter inspection, estimate, or callback, including:

• Full Name
• Phone Number (optional)
• ZIP Code / Service Address
• Details regarding your roof or gutter service needs or issue type

3. Mobile Information & SMS Non-Sharing Clause

When you opt in to receive text messages from SRS Roofing Company, your phone number and consent details remain strictly confidential and will never be sold, rented, leased, or shared with third parties or affiliates for marketing purposes.

4. How We Use Your Information

Information collected is used solely to:

• Respond to your requests for residential and commercial roofing, gutter cleaning, guard installation, seamless gutter quotes, and repairs.
• Send appointment reminders, scheduling updates, or service notifications (when non-marketing SMS consent is provided).
• Send special offers, seasonal roof and gutter maintenance discounts, and service updates (when promotional SMS consent is provided).

5. SMS Messaging & Opt-In

SRS Roofing Company sends text messages only to people who have given express consent. You can opt in by checking one or both of the optional SMS consent boxes on our estimate request form at https://www.srsroofing.com/estimate. These boxes are unchecked by default, and consent is not a condition of purchasing any service.

There are two separate consent options:

• Non-marketing messages: appointment reminders, estimate confirmations, scheduling and service updates.
• Marketing messages: special offers, discounts, and seasonal roof and gutter maintenance promotions.

When you opt in, we collect your mobile phone number, the date and time of your consent, and which consent option(s) you selected. We use this information only to send the messages you agreed to and to keep a record of your consent. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or reply HELP for help. You can also contact us at Info@srsroofing.com or +1 360-594-5613.

Text messaging originator opt-in data and consent are never shared with or sold to third parties or affiliates.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep the site working and to understand how visitors use it. These tools may collect information such as your IP address, browser type, device type, pages visited, and the website that referred you.

We use the following third-party services:

• Our CRM platform (LeadConnector): sets a session cookie that links your visit to the estimate request you submit, and runs the chat window on our site.
• Address suggestions (OpenStreetMap): when you type an address into our form, what you type is sent to an OpenStreetMap address service to suggest matching addresses.
• YouTube: our project videos load from YouTube only when you press play, and YouTube may then set its own cookies.

You can block or delete cookies in your browser settings at any time. Some parts of the site may not work correctly without cookies. Your SMS opt-in data is never shared with tracking or advertising providers.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Information you submit through our website is transmitted over an encrypted (HTTPS/SSL) connection. Access to customer information is limited to SRS Roofing Company staff and service providers who need it to serve you, such as our CRM and text-messaging platform, and they are required to keep it confidential.

We keep your information only as long as needed to provide our services, meet legal or accounting requirements, and maintain records of your messaging consent. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, contact us at Info@srsroofing.com.

8. Terms of Service & Opt-Out

You may opt out of receiving SMS communications at any time by replying "STOP" to any text message from us. For assistance, text "HELP" or review our Terms of Service.

9. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us: